Why aren't my cases showing up in my collection?

If you've just downloaded a case and you don't see it in your Collection in Microsoft Word, here's what you can do:

Refresh your cases within your collection using the Refresh icon

Refresh your collections using the Refresh icon from the source selection screen

Log out and log back in - this refreshes your library.

Log out, close all Word documents you have open, reopen and log back in. This should do a complete reset of your library so you're sure to get a full list of all your cases.

If none of these measures work, contact us at support@citeright.net and we would be happy to assist.