When a document that contains CiteRight references is converted from Microsoft Word to a PDF sometimes the hyperlinks contained in the footnotes will not work in the PDF file.
Why does it happen?
Some PDF editing tools have Microsoft Word Add-Ins that allow users to convert a document to a PDF without using the native Save As dialogue. We have noticed that some PDF conversion tools are not able to convert the hyperlinks contained in footnotes when they convert from docx to PDF. However, hyperlinks in the body of the document - including any references you have cited in line with your text - will function as expected in the PDF format.
What can you do to resolve it?
In order to ensure your hyperlinks remain intact in all areas of your document, you can do any one of the following:
- Save the document as a PDF using the Save As dialogue - to get to this you'll need to click on File>Save As
- Change your settings in the PDF conversion tool to allow for hyperlinks in footnotes and endnotes to be converted. This is normally found in conversion settings or preferences option.