Why is CiteRight grayed out in the ribbon?

1. The document is not a .docx file
2. The document is in compatibility mode
3. The document is protected
4. There is no active document

How to solve it

The document in Microsoft Word is not a .docx file

This is a common scenario when you are opening an old template from your DMS that may be in .doc format.

Older file formats popular in older versions of Word and templating software are not compatible with CiteRight. This is because CiteRight uses content controls in its citation automation. If your document is in .doc format just go to File > Save As > .docx > OK. Close the document and then reopen it.

Your document is in compatibility mode

A document in .doc format is always in Compatibility Mode if it's being opened in a more modern version of MS Word. You may also have a .docx file in Compatibility Mode for other reasons. To remove your document from Compatibility Mode, please follow these steps:

1. Go to File
   
   
2. In the menu on the left, select Info (just above the Save and Save As buttons)
   
   
3. If your file is in compatibility mode, the first button you'll see will be Convert. Click here.
   
   
4. Click OK.
   
   
5. Save the document, close it, and reopen it.
   
   If this does not work, try to Save As the document instead, then close and reopen it.
   
   Lastly, if you do not see a "Convert" button at all, you will need to Save As a .doc first, then Convert back into a .docx.
   
   Done! Your CiteRight button should be enabled now.

Your document is protected

If your document is protected, then check to ensure you agree when prompted to in the yellow banner that should appear over your document. 

There is no active document

In order for CiteRight to work, you need to have a document open in view. This can be a new or previously created document.

If none of these solutions work for you, please reach out to support@citeright.net for help.