Why isn't the side panel going to the case text even when I click on the case in the text?
This is because the field needs to be "activated".
To resolve the issue, simply click outside the field - the body of the text for example - and then click back on the field.
If that fails, try the following troubleshooting steps:
- Save and exit all of your Word documents, and re-open it.
- Log out and log back into the Word Add-In.
- Restart your computer.
Note: Do not make changes to references directly in the body of the document. Any changes you make will revert when the reference refreshes.