Before reading this article, you might want to check out: Updating your CiteRight Word Add-In
What's this document about?
When we release new version of the CiteRight Word Add-In, it may contain significant new features and stability and security improvements. However, as a result of the new database and architecture design, documents created with a newer CiteRight will no longer be compatible when opened in older ones.
This document contains important information for IT administrators regarding the scope of incompatibility between versions and provides a suggested migration strategy to mitigate issues that may arise.
Learn more about the newest version! Word Add-In Updates
CiteRight is forward compatible but not backwards compatible
Upon opening a document in a new version of CiteRight, all references in documents created with earlier versions of CiteRight will be updated to the latest format to ensure older documents function as expected. Once updated, they will not be backward compatible with earlier versions.
CiteRight is forward- but not backward-compatible between
If a document is opened or created with:
…then opened with:
...the following will occur:
2.7.4 or earlier
3.0 or later
3.0 or later
2.7.4 or earlier
Incompatibility issues will arise
Incompatibility will not result in data loss
Please note, when incompatibility issues arise while exchanging a document between two different versions, the document itself will be unaffected and no data will be lost.
What kinds of issues can you expect if a new version is used with an earlier version?
The following issues are known to occur when documents are opened or created with a new CiteRight version and are then subsequently opened with an earlier version:
- Inability to view references in the side panel.
- Inability to view custom references created from the newer version.
- Inability to cite any new citations- users will observe that the system will just present (Loading…).
- PDF timeout error when generating a BOA.
- Inability to insert a TOA.
- Custom references will be erased from the document library if opened in an older version of the CiteRight Word add-in and then opened again in 3.0. However, the custom references cited in the document will still be present.
- Copying and pasting references between documents if done before the custom references are upgraded will result in a pasted reference that will be unresponsive to CiteRight. Copying and pasting CiteRight references between documents must be done AFTER the conversion of the references to the new format.
To prevent the issues listed above from occurring, please ensure all users in your firm update to the newest version of CiteRight.
To mitigate the issues above, a migration strategy should take the following steps into account:
- Ensure all users are upgraded at the same time - As previously mentioned, incompatibility issues will not occur when all company users update to the newest version at once.
- Prepare a list of users whose versions need to be upgraded - Compile a list of users (CiteRight will provide a list on request).
- Notify users in advance of the upgrade - Notifying users in advance will better prepare your team and make this change less bumpy.
CiteRight recommends all users within the same company to migrate synchronously, as the compatibility issue explained above will only occur if not all users are upgraded.
As indicated above, CiteRight can provide a list of users from your company and their latest CiteRight version. If you would like to take advantage of this free service, please contact email@example.com or call us at 1-888-349-9842. One of our live agents will be happy to assist you!