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  1. CiteRight (EN)
  2. Troubleshooting and FAQ
  3. Troubleshooting in Microsoft Word

Troubleshooting in Microsoft Word

Troubleshooting guidelines for common issues related to CiteRight Microsoft Word add-in tools

  • My pinpoints are not getting highlighted after I fill in the "pinpoint" field!
  • My case isn't showing up in my library after I've saved it!
  • How to prevent field codes from showing your document
  • What you need to know about hyperlinked books of authorities and document management systems
  • My footnote hyperlinks do not work once I convert my document to PDF
  • CiteRight is grayed out and shows "Disabled" in the Microsoft Word ribbon
  • "Please insert reference outside of content control" error
  • How to re-enable the CiteRight Word Add-in
  • Case text not appearing on the side panel after clicking on a reference
  • How to stop the side panel from blinking
  • "This case is not in your library" - What do I do?
  • My cases appear to be formatted incorrectly
  • Contact Us
  • The +/- para buttons are not appearing when I scroll through the side panel
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