Skip to main content
CiteRight (EN) Help Center home page
Go to our Web Application
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. CiteRight (EN)
  2. Troubleshooting and FAQ

Troubleshooting and FAQ

Check out this section if you are experiencing an issue while using CiteRight. Discover our tips and tricks and contact us to get additional support!

Troubleshooting in Microsoft Word

  • CiteRight is grayed out and shows "Disabled" in the Microsoft Word ribbon
  • My pinpoints are not getting highlighted after I fill in the "pinpoint" field!
  • My case isn't showing up in my library after I've saved it!
  • How to prevent field codes from showing your document
  • What you need to know about hyperlinked books of authorities and document management systems
  • My footnote hyperlinks do not work once I convert my document to PDF
See all 14 articles

Troubleshooting in our web application and browser extension

  • When attempting to save a case, "Loading" message will not disappear

FAQs

  • If I send a CiteRight document to a colleague who doesn't have an account, can they still read it?
  • How do I turn on/off hyperlinks in my citations?
  • What if I don't use ibids and supras?
  • Can CiteRight handle secondary sources outside of case law?
  • The court and/or jurisdiction is not being recognized when I save my case. What do I do?

Troubleshooting IT installation

  • CiteRight New Versions: Migration Guide for IT Administrators
  • Uninstalling CiteRight Microsoft Word Add-in
  • Microsoft Word is crashing after CiteRight installation
  • CiteRight Microsoft Word Add-in installed, but not visible in Word
  • CiteRight installation issues
Contact CiteRight Support

Copyright © 2022 All Rights Reserved.

Theme designed by Solafid Solutions

Français (Canada)
Powered by Zendesk